Connect Subscription Terms

1. These Terms

These Connect Subscription Terms (“Subscription Terms”) are the “additional terms” to the Care Connect Kids Terms of Service (the “Terms”) which are fully incorporated herein and govern paid subscriptions to the Connect tier of the Services (the “Connect Subscription”). They are part of the Agreement between you and Care Connect Kids LLC (“Care Connect Kids,” “we,” “us”). Capitalized terms not defined here have the meanings given in the Terms. If these Subscription Terms conflict with the Terms, these Subscription Terms control with respect to the Connect Subscription.

By clicking to accept at checkout, you agree to these Subscription Terms on behalf of the Clinic, and you represent that you are authorized to bind that Clinic.

2. What the Connect Subscription Is

The Connect Subscription provides the subscribing Clinic with enhanced directory, profile-management and the enhanced family-connection efficiency features as described on our pricing page and at checkout — for example, a lead inbox for family-initiated inquiries, review curation, profile management, and basic analytics. Feature descriptions at checkout are part of your Connect Subscription.

Each Connect Subscription covers one clinic location and is billed separately for that location. The customer for each subscription is the legal entity that operates that location.

The Connect Subscription is a marketing, directory, and connection service providing enhanced facilitation contact which is initiated by a parent or legal guardian. It is not a medical record, patient-communication, or practice-management system, and it does not include the storage, transmission, or handling of protected health information (“PHI”). As set out in the Terms and the HIPAA Compliance Note, you agree not to submit PHI to the Services.

3. Fees and Billing

The Connect Subscription is $99 per month, per Clinic location, billed monthly in advance, plus any applicable taxes, and by clicking to accept at checkout, you agree to and expressly authorize the initial and recurring monthly charge. We bill through our payment processor which is currently Stripe. Your payment information is provided to and processed by Stripe under its own terms and privacy policy, as disclosed in our Privacy Policy. We do not store your payment card details.

If a payment fails, we will notify you and retry. If payment is not received within 15 days of notice, your Connect Subscription may be suspended or canceled and your Clinic profile reverts to the free tier as described in Section 8.

4. Automatic Renewal

Your Connect Subscription renews automatically at the beginning of each month, and your payment method will be charged $99 (plus applicable taxes) per Clinic location per month, until you cancel. You can cancel at any time as described in Section 6, and cancellation is effective at the end of your then-current monthly billing period. The renewal price, renewal period, and cancellation method are disclosed at checkout before you subscribe, and you consent to automatic renewal by subscribing.

5. Price Lock

The monthly rate in effect when you subscribe will not increase for as long as your Connect Subscription remains continuously active. If you cancel and later re-subscribe, your prior rate does not carry over: the rates and offers in effect at the time you re-subscribe will apply. Rates for new subscriptions may change over time; changes never affect a continuously active Connect Subscription’s rate.

6. Cancellation

You may cancel at any time from your Clinic dashboard’s billing page or by emailing support@careconnectkids.com. Cancellation takes effect at the end of your then-current monthly billing period; you keep Connect Subscription features until then. We do not require a minimum term, and there is no cancellation fee.

7. Refunds

Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial billing periods, including periods where the Connect Subscription was active but unused.

8. Effect of Cancellation or Downgrade

When a Connect Subscription ends, the Clinic’s profile does not disappear: it reverts to the free tier — the no-cost tier for Clinics that have claimed their profile (a profile is “claimed” when the Clinic has verified ownership of it and taken over managing it), with basic profile management but without Connect Subscription features (such as the lead inbox and review curation). Your data is retained or deleted as described in the Privacy Policy. Ending a Connect Subscription does not delete your account or your claimed profile.

9. Founding Subscriber Program

We may designate a limited number of subscribing Clinics — the first 25 Clinics to subscribe, counted by the legal entity operating the subscribed location(s) rather than by location, as designated by us at or before checkout — as Founding Subscribers. If your Clinic is designated a Founding Subscriber:

• Each location subscription in place at the time of designation receives the Section 5 price lock at the $99 monthly rate; and
• When and if we make our Growth tier generally available, each such location subscription may be upgraded to the Growth tier at the same $99 monthly rate, regardless of the Growth tier’s then-current published price.

Locations subscribed after designation are not included in Founding Subscriber benefits; they subscribe at the rates then in effect, with Section 5 applying from their own subscription date. Founding Subscriber benefits for a location are conditioned on that location’s Connect Subscription remaining continuously active (Section 5’s cancel-and-re-subscribe rule applies, including to Growth-tier eligibility), are not transferable except in a sale of the Clinic’s business, and do not constitute a commitment that the Growth tier will become available by any date or at all.

10. Complimentary and Beta Access

We may provide complimentary Connect Subscription access for private beta or pilot programs. Complimentary access is not a paid subscription, may be modified or ended by us, and never converts automatically into a paid Connect Subscription — billing begins only if and when you affirmatively subscribe through checkout and accept these Connect Subscription Terms.

11. Use Restrictions for Paid Features

In addition to the acceptable-use rules in the Terms:

• Family contact information from a parent or legal guardian delivered through the lead inbox may be used solely to respond to that family’s inquiry. This information may not be sold, shared with third parties, added to marketing or advertising lists, or used for any unrelated purpose.
• Connect Subscription features are for the subscribing Clinic’s own use and may not be resold, shared with, or operated for the benefit of any other business or location.
• We may suspend Connect Subscription features for a material violation of the Agreement as provided in the Terms and these Connect Subscription Terms.

12. No Guarantee of Leads or Outcomes

The Connect Subscription provides tools and visibility; it does not guarantee any number of inquiries, leads, families, appointments, or revenue, and no statement by us, including about typical or past results, is a promise of your results.

13. Changes to These Subscription Terms

We reserve the right to change our subscription fees, billing frequencies, or these Subscription Terms at any time. If we make a material change to your subscription—such as a price increase or a change to your billing cycle—we will provide you with clear advance notice via email or through your account dashboard at least seven (7) days and no more than thirty (30) days before the change takes effect. Changes do not affect the Section 5 price lock terms or Section 9 Founding Subscriber benefits and terms for continuously active subscriptions. Your continued use of the Connect Subscription after the effective date constitutes acceptance.

14. Contact

Questions about billing or these Subscription Terms: support@careconnectkids.com.